Online Account Protection

Add all of your online accounts to Constant Guard® Protection Suite to get the benefits of convenience and security every time you access your accounts. All your account information is stored locally on your computer and only you have access to it.

When you add your accounts to Constant Guard® Protection Suite, they are placed into one of the following categories:

  • Financial Accounts are online accounts at financial institutions like banks, credit unions, credit card issuers and brokerages. More than 8,000 financial websites are continuously monitored by Constant Guard® Protection Suite to protect you from online fraud.
  • Other Accounts are all other online accounts for which you log in at any website including shopping, membership organizations, news sites and email accounts.

All of your online accounts can be added to Constant Guard® Protection Suite by browsing to the websites you normally visit and taking advantage of the Constant Guard® Protection Suite reminder messages.

Once you’ve added your accounts to your list, it’s easy to manage your online accounts directly from your dashboard.

Right click on any account name to perform common account actions:

  • Open: Selecting this option will open the selected account.
  • Edit account: After you select an account to edit, Constant Guard® Protection Suite will open the website in the Secure View Browser. Simply log in again with your new user name and password and Constant Guard® Protection Suite will update the information for you.
    Note: Other Accounts cannot be edited. In order to make changes to Other Accounts, you must remove and recreate them.
  • Show username/password: After you select an account, clicking this link will display a box showing the username and password that are stored for this account.
  • Rename account: Use this option to provide a new name for an account that is currently stored in your Constant Guard® Protection Suite. You must select the account you want to rename first by clicking on it in your account list.
  • Delete: Use this option to delete an account that is currently in your Constant Guard® Protection Suite. You must select the account you want to remove first by clicking on it in your account list.

Adding accounts when you browse

You don't have to remember to add your accounts - Constant Guard® Protection Suite reminds you automatically!

With only 1 or 2 additional clicks you can add any account to your list of online accounts when you browse. When you browse to a log in page at a website, Constant Guard® Protection Suite will ask you whether you want to save this account.

  1. Click "Add Now" when Constant Guard® Protection Suite asks you. This could be before or after you submit your username and password depending on the type of website. Note: For financial websites, Constant Guard® Protection Suite will open the website's login page in its Secure View browser.
  2. Log in to your account
  3. Click 'Yes' on the next prompt (for financial sites only) and Constant Guard® Protection Suite will display a messaging confirming that your account has been added.

1. Browse to a Website

When you browse to a website, Constant Guard® Protection Suite automatically gives you the chance to add your account. Click 'Add Now' to add this account to Constant Guard® Protection Suite.

2. Log in to your account

Because in this example we are adding a financial account, Constant Guard® Protection Suite will close your default browser window and open the website in a new window using the Secure View Browser. For non-financial websites, you can use your default browser. Log into the website as you normally would.

3. Save the Account

When adding a financial account, Constant Guard® Protection Suite will ask you to confirm that you have logged in correctly before your account gets added. Click 'Yes' to confirm and save the account. Click 'No' if you are not logged in to your account to go back to the log in page so you can try again.

You will always see a message, like the screen below, confirming that your account has been added to your Constant Guard® Protection Suite.

Add a Financial Account from the Financial Account List

Another way to add a financial account to Constant Guard® Protection Suite is by double clicking on Add Financial Account from the Constant Guard® Protection Suite account list.

  1. Select 'Add Financial Account' from the account list
  2. Type your bank's website name or URL in the search box and select it from the list
  3. Log in to your account
  4. Click Yes when prompted to save the account

1. Select 'Add Financial Account' from the Constant Guard® Protection Suite Account list

Bring up the Constant Guard® Protection Suite dashboard, by clicking on the Constant Guard® Protection Suite desktop icon or system tray icon. Click 'Add Logins'.

2. Type your bank's name or Website URL into the search box on the next screen

Constant Guard® Protection Suite continuously monitors more than 8,000 financial institutions. Type your bank's name or website URL into the search box and click the Search button to view the results.

Select your bank from the list of results returned.

If your financial institution isn't listed, click the 'I can't find the website I'm looking for' link. This link brings up a pop-up a dialog that provides instructions on how to add the account as an 'Other Account'.

3. Log in to your account at the website

Constant Guard® Protection Suite will open the website in the Secure View Browser. Log into the website as you normally would.

4. Save the Account

Constant Guard® Protection Suite will ask you to confirm that you have logged in correctly. Click 'Yes' to confirm and save the account in your Constant Guard® Protection Suite. If you were not logged into your account, click 'No' to go back to the log in page and try again.

To add another account to Constant Guard® Protection Suite, simply click on the magnifying glass icon on the Secure View Browser toolbar. The search screen shown in Step 2 above will re-open for you to add your next account.

Add an Other Account

Whenever you log in to an account at a non-financial website, follow these steps to add it as an Other Account to your Constant Guard® Protection Suite:

  1. Browse to the website where you have the account
  2. Log in to your account as you normally would
  3. Click 'Add Now' and follow the prompts to add the account to Constant Guard® Protection Suite.

1. Browse to the website where you have an account

Using IE, Firefox, or Google Chrome, navigate to the login page of the account your would like to add, and login to your account as you normally would.

2. Type your username and password and click to sign in

Constant Guard® Protection Suite asks you if you would like to add the account to Constant Guard® Protection Suite.

After selecting 'Add Now', Constant Guard® Protection Suite may ask you to enter your PIN, and then it adds the account to your list of online accounts. The following screen appears to confirm that the account was successfully added.

'Add Later' will save the account credentials and add the account to your Vault the next time you enter your PIN number.

The 'Never' option will add this website to a list of sites so that Constant Guard® Protection Suite will never prompt you again to add this account. See Chapter 7, Options tab, for information on managing your 'Never Ask' list.

If you use IE9 and did not enable Constant Guard® Protection Suite in IE9 when you first installed the software, you must do so before you can add ‘Other’ accounts. The easiest way to do this is to click on ‘Add Other Accounts’ on the left side of your dashboard and a pop-up message will appear in the lower right corner of your screen as shown below:

Click OK and the web page shown below will open showing you how to enable Constant Guard® Protection Suite in IE9. After clicking on ‘Enable’, the window will close. You can then begin browsing and Constant Guard® will prompt you to add your accounts.

Add accounts using the Account Scan

Constant Guard® Protection Suite offers you the option of scanning your computer periodically to identify new accounts you may want to add. Your browser may store user names and passwords for some of your online accounts, and this information is vulnerable to hackers. The Constant Guard® Protection Suite Account Scan allows you to see what account information is stored insecurely in your browser and gives you the option of making it secure by moving it to your Protection Suite.

Follow the steps below to add your online accounts using the Account Scan:

  1. Click on the Constant Guard® Protection Suite icon
  2. Click on the Options tab in the dashboard
  3. Click the ‘Scan' button
  4. Click ‘Add Accounts’ to add selected accounts to your Protection Suite

1. Click on the Scan button to start the search

If Constant Guard® Protection Suite finds accounts in your browser, it will display the accounts in a list for you to review. Un-check any accounts you don't want to add, then click 'Add Accounts’.

Your account list will display the new accounts added.

2. Select each newly added account from your online account list to complete set up of one-click log in

Click on a newly added account and the log in page will be displayed. Log in to your account as you normally would to set up one-click access. Once you log in successfully to each account the first time, set up will be complete and Constant Guard® Protection Suite will log you in automatically from then on. Accounts that are fully set up with automatic log in will display in black whereas accounts that you need to complete set up for display in blue.

Logging in to Accounts

Once you have set up your accounts, logging in becomes safer and more convenient than the standard method of navigating to a website and logging in manually.

The primary way to log in to your accounts using Constant Guard® Protection Suite is by clicking on the Constant Guard® Protection Suite icon in either the System Tray or on your Desktop.

Clicking on either icon brings up your dashboard, where your accounts are listed alphabetically by type. Select an account, enter your PIN and Constant Guard® Protection Suite will log you in automatically.

Constant Guard® Protection Suite opens Financial accounts using the Secure View Browser, which offers additional protection against browser-based attacks and malware. Constant Guard® Protection Suite opens Other Accounts using your default browser - Internet Explorer or Firefox.

Logging in from the Constant Guard® Protection Suite Menu

The Constant Guard® Protection Suite account list lists your accounts in alphabetical order, grouped by account type. Click on the account you want to log in to, and then enter your PIN, if prompted.

Logging in by browsing

Constant Guard® Protection Suite recognizes when you visit a website where you have previously saved an account. When this happens, a small window appears offering you the chance to log in using Constant Guard® Protection Suite.

For Financial sites, the screen shown below will appear.

Logging in - Pharming Warning

Every time you log in to a financial account, Constant Guard® Protection Suite verifies that the network location (IP address) of the log-in page is legitimate.

Over 8,000 websites are constantly monitored to ensure you are logging in to only legitimate websites. If Constant Guard® Protection Suite detects that you are being sent to a website whose IP address doesn't match the IP address recorded for the site, it is possible that you are experiencing a pharming attack and Constant Guard® Protection Suite puts up a warning.

Note: Websites sometimes change their IP addresses for legitimate reasons. In such cases, a successful log-in will be possible after the IP address has been updated, which usually takes place within 24 hours.

Password at Risk - Phishing Warning

When you attempt to send a stored account password to a site that is not known to Constant Guard® Protection Suite, you will be warned to make sure that it is a safe website. You should not send your secure credentials to any website unless you can verify the authenticity and ownership of the website.

Secure View Browser

Constant Guard® Protection Suite logs in to your Financial accounts using the Secure View Browser. Secure View protects you against spyware and other Web-based threats. Standard Web browsers permit toolbars and plug-ins that can eavesdrop on communications between your Web browser and your financial institution's website.

Constant Guard® Protection Suite Secure View is not designed to serve as a general Web browser. It is only used when you log in to your Financial accounts using Constant Guard® Protection Suite.

When you log in to your Financial Accounts with Constant Guard® Protection Suite, they will always be opened in the Secure View browser, even if you browse to them using your regular Web browser.

The Secure View Browser provides four standard Web navigation controls: Back, Forward, Refresh and Stop, plus two that are unique to Constant Guard® Protection Suite

- the magnifying glass. When you click on the magnifying glass, or search icon, it opens the Constant Guard® Protection Suite search page where you can search the list of financial websites where you have accounts.

In the upper right hand corner of the Secure View Browser toolbar is the padlock icon indicating an SSL encrypted secure session. This means that all of your information is transmitted securely to the website.